FAQ

Currently, Zunep only ships within India. We do not offer international shipping at this time. If you have any questions about shipping or need assistance with orders, feel free to contact our customer support team.

The delivery time for your package from Zunep depends on your location and the product availability. Typically, it takes:

• 3-7 business days for standard delivery within major cities in India.
• 7-10 business days for remote or rural areas.

Once your order is shipped, you’ll receive tracking details to monitor the delivery status. We also strive to process and dispatch your order as quickly as possible for timely delivery.

Yes, shopping online at Zunep is safe and secure. We use advanced encryption technologies to protect your personal and payment information. Our website is secured with industry-standard SSL (Secure Socket Layer) to ensure that all your data is transmitted securely. Additionally, we offer trusted payment gateways to provide multiple secure payment options. Rest assured, your privacy and security are our top priorities.

Placing an order on Zunep is easy! Here’s how:

1. Browse our website and select the products you want to purchase.
2. Click "Add to Cart" on each product page.
3. Once you’ve added all items to your cart, click on the cart icon and select "Proceed to Checkout."
4. Log in to your Zunep account or create a new one.
5. Enter your delivery details and select a payment method.
6. Review your order and click "Place Order."

You’ll receive a confirmation email or SMS with the order details once your purchase is complete.

To cancel or change your order on Zunep, follow these steps:

1. Log in to your Zunep account and go to the "My Orders" section.
2. Select the order you want to cancel or modify.
3. If the order hasn't been shipped yet, you'll see options to either cancel the order or update details like the delivery address.

Once an order is shipped, cancellations or changes may no longer be possible. In such cases, you can initiate a return after the product is delivered.

Yes, you need an account to place an order on Zunep. Creating an account allows you to track your orders, view your purchase history, save your delivery address, and enjoy a faster checkout experience for future purchases. You can easily sign up during the checkout process if you don't already have an account.

To track your order with Zunep, follow these steps:

1. Log in to your Zunep account and navigate to the "My Orders" section.
2. Select the order you want to track.
3. Click on the "Track Order" option to view the real-time status of your delivery.

You’ll also receive email and SMS updates with your tracking details as your order moves through the delivery process.

To return a product, follow these simple steps:

1. Log in to your Zunep account and go to the "My Orders" section.
2. Select the product you wish to return and click on the "Return" button.
3. Choose the reason for return, and select your preferred return method.
4. Our team will review your request and arrange for the product pickup or provide instructions for returning the item.

Once we receive the product, we will process your refund or replacement as per your preference.